00065030The Equipment Services Supervisor is responsible for managing the staff of 15 - 20 Customer Scheduling Specialists who handle dispatching and routing of technicians to service calls using n route optimization software called Servigistics. Oversees the work of employees and ensures compliance with company policies, practices, and procedures. Familiar with standard concepts, practices, and department procedures within the area of supervision and can implement changes to policy procedure and practices on very short notice. Relies on experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required.• Management of staff to include coaching and development, and championing staffing suggestions • Ability to understand the principles and practices of how to measure and influence the productivity of technicians and customer scheduling specialists • Ability to utilize resources most efficiently while controlling payroll costs • Monitor process compliance by analyzing and trending field service data as presented in Servigistics • Communicates and makes recommendations to Field Support Management in support of productivity measures and total customer satisfaction • Contributes to, participates in and assists in the team effort of training, development and evaluation of new personnel, cross training of experienced personnel and the continuing training of all personnel.
Requirements• Bachelor's Degree preferred with a minimum of two years supervision of teams in excess of 10. • High School Diploma or Equivalent required-with 5 years managing of teams in excess of 10 preferred. • A minimum of two years experience in the management of customer support required. • Must be able to indirectly lead and influence others. • Knowledge of Route Optimization Tools a plus
Coca-Cola Refreshments is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
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