Supervisor - Field Service Machinery
Enfield , Connecticut
October 19, 2017
Job Description Branch ID:5246

75% Customer Facing � Interact with our customers to understand, assess and problem solve their needs when machinery is down. Interact by phone to discuss potential solutions and/or send out a technician to handle solution on-site as needed.

15% Service Customers (in house and external)

10% Supervise up to 4 Field Service Engineers

We are an OEM and we need a leader and a technically strong Service Engineer to resolve problems.

Education or Work Requirements: Associates degree in electrical engineering or 5-10 years related work experience.

Knowledge Requirements:

  • Extensive knowledge of electrical components and theory, safety procedures and practices

  • Read and understand both mechanical blueprints and electrical schematics

  • PLC and CNC controls including G Code and/or ladder logic

  • Troubleshooting CNC machine tools/multi axis motion systems

  • High voltage (>1KV) power supplies

  • 480 volt 3 phase circuits

  • High vacuum systems (10-5 m-bar), including diffusion, turbo molecular and cryogenic pumps

  • Solid mechanical aptitude of complex mechanical assemblies.

  • Ability to write and edit cohesive and accurate procedures; should be fluent in Microsoft Excel and Word

    Personal Requirements:

  • Positively interface with fellow employees and customers in difficult situations

  • Strong verbal and written communication skills

  • Be able to work independently within a team environment and communicate effectively with all

  • Have the experience and ability to manage people and projects

  • An analytical and detail-oriented personality

  • Excellent troubleshooting and problem-solving capabilities

  • Organized, mentally and with documentation (both hard copy and electronic)

  • Maintain accurate records of projects including machine assembly, start up and installation

    Physical Requirements:

  • Domestic and International travel (Travel is about 10%)

  • Ability to work overtime when needed

  • Able to lift up to 50 pounds

  • Climb and work utilizing ladders

  • Work in confined spaces

  • Utilize mechanical hand and power tools


  • Job Requirements Field Service experience coupled with management experience. Electrical & Mechanical skills required in addition to strong Customer Facing skills.

    To apply, please send your resume to

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