Job Description Branch ID:5246
75% Customer Facing � Interact with our customers to understand, assess and problem solve their needs when machinery is down. Interact by phone to discuss potential solutions and/or send out a technician to handle solution on-site as needed.
15% Service Customers (in house and external)
10% Supervise up to 4 Field Service Engineers
We are an OEM and we need a leader and a technically strong Service Engineer to resolve problems.
Education or Work Requirements: Associates degree in electrical engineering or 5-10 years related work experience.
Extensive knowledge of electrical components and theory, safety procedures and practices
Read and understand both mechanical blueprints and electrical schematics
PLC and CNC controls including G Code and/or ladder logic
Troubleshooting CNC machine tools/multi axis motion systems
High voltage (>1KV) power supplies
480 volt 3 phase circuits
High vacuum systems (10-5 m-bar), including diffusion, turbo molecular and cryogenic pumps
Solid mechanical aptitude of complex mechanical assemblies.
Ability to write and edit cohesive and accurate procedures; should be fluent in Microsoft Excel and Word
Positively interface with fellow employees and customers in difficult situations
Strong verbal and written communication skills
Be able to work independently within a team environment and communicate effectively with all
Have the experience and ability to manage people and projects
An analytical and detail-oriented personality
Excellent troubleshooting and problem-solving capabilities
Organized, mentally and with documentation (both hard copy and electronic)
Maintain accurate records of projects including machine assembly, start up and installation
Domestic and International travel (Travel is about 10%)
Ability to work overtime when needed
Able to lift up to 50 pounds
Climb and work utilizing ladders
Work in confined spaces
Utilize mechanical hand and power tools
Job Requirements Field Service experience coupled with management experience. Electrical & Mechanical skills required in addition to strong Customer Facing skills.
To apply, please send your resume to firstname.lastname@example.org
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