Supervisor II

  • Company: MetLife
  • Location: Southfield, Michigan
  • Posted: December 16, 2016
  • Reference ID: 35501
At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities.  In this role you will supervise a team primarily responsible for processing system generated error and other reports, updating group life insurance records, processing incoming and generating outgoing written and e-mail correspondence, and handling referrals from other areas.
Job Location
SouthField, MI
Job Description
  • Supervises day-to-day activities of a small team or work group.
  • Leads and works alongside staff for assigned plans; resolves complex problems and eases workloads during peak volume periods.
  • Monitors staff quality and productivity and ensures that service levels are maintained.
  • May be designated as the primary operations contact for the largest plans.
  • Seeks and implements process improvements
  • Motivates team in a dynamic work environment
  • Assists in managing people, including making recommendations regarding hiring, firing, promotions, performance and compensation management, and training and development
  • Performs other related duties as assigned or required
Required Qualifications
  • 2+ years related experience
  • Strong communication skills, both written and oral
Preferred Qualifications
  • 2+ years related experience
  • Prior Leadership experience
  • Demonstrated critical thinking in activities requiring analysis and investigation
Required Education
  • High School Diploma
  • College Degree Preferred
Business Category
Global Technology & Operations
Number of Openings
Contact Information
Holly Hoag
Hiring Manager
Rita Pydyn
Employee Referral Award
MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
MetLife maintains a drug-free workplace.
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Internal Use Only: 10M  No Selection 

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