Supervisor - LTC Claims

  • Company: MetLife
  • Location: Tampa, Florida
  • Posted: February 23, 2017
  • Reference ID: 45001-en_US

Job Location: United States : Florida : Tampa  



Investigates long-term care insurance claims and makes determination on claims settlement within authorized guidelines.


  • Supervises team of claim specialists.
  • Manages workflow; screens and distributes work based on skill level.
  • Ensures adherence to performance standards, resolves client service issues, and maintains data integrity.
  • May review, record, and analyze data to make claims settlement determination; acts as subject matter expert for junior staff members.
  • Assists with staff coaching, performance planning, and development.
  • Assists with the development and revision of processes and procedures.
  • Assists with internal and external audits.
  • Assists with people management responsibilities, including hiring, firing, promotions, performance and compensation management, and training and development.



  • Bachelor's degree preferred or equivalent business experience. 5+ yrs. insurance claims experience.    

1-2 times per year


Global Technology & Operations




“At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #: 45001 

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