Supervisor- Specialty Operations
Mount Prospect , Illinois
April 04, 2017
Come join the largest Specialty Pharmacy in the United States and be part of a Fortune 7 company! CVS Caremark Specialty Pharmacy has an opportunity for a Supervisor - Specialty Operations with the primary responsibility to supervise the Enrollment Coordinator staff, and provide direction to the staff (Full Time and Contingent Labor), within Pharmacy operations to ensure that patient requests are met and prescription orders are processed in an accurate and efficient manner to achieve exceptional customer service and business profitability on a daily basis.

The Supervisor - Specialty Operations is also responsible for directing daily workflow to ensure that all production and quality goals are met as well as assisting in the planning and development of new strategies and procedures within the Specialty Customer Service arena. This includes tracking and reporting progress of projects and analyzing call/performance statistics. The Supervisor will also be responsible for Talent Management (coaching, motivating & counseling staff including administrating disciplinary action when necessary) as well as Talent Acquisition (interview and hiring of staff).

Day Shift - late start time: 10:30am-7:30pm

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