Position Summary:As a Clinical Operations Supervisor, you will assist pharmacists, technicians, and representatives in all aspects of coverage determination and appeal process. In this Supervisor role, you will serve as a primary point of contact for issues requiring escalation within the Clinical Operations Department to ensure resolution. You will also maintain department metrics and provide coaching/development and evaluation for staff. As a Supervisor you will also manage workflow and direct communication to internal and external partners. Additional responsibilities of a Clinical Operations Supervisor include: - Managing staff performance by maintaining and evaluating metrics, staff coaching and development - Managing daily operations including workflow - Acting as a liaison for Clinical Operations with support areas - Providing optimal customer service within applicable departmental and regulatory guidelinesRequired Qualifications:
- 1+ years of previous supervisory or equivalent leadership experience is required for this position
- Previous experience in Medicare Part D
- 2 + years of Supervisory experience Strong leadership, organizational, communication and prioritization skills
- Ability to work independently
- Well organized and effectively able to communicate at all levels of the organization
- Demonstrate a sense of urgency to meet departmental and regulatory requirements
- Verifiable GED or High School Diploma is required
- Bachelor’s Degree preferred
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW
and EEO IS THE LAW SUPPLEMENT
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS Health
CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.
For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/