Support Engineer
Location:
Irving , Texas
Posted:
November 22, 2017
Reference:
1080174
Are you an IT Engineer or an IT Admin looking for your next big challenge?  Do you have solid Windows Server, IIS, Active Directory and Networking skills?  Are you an existing SCCM Admin looking to work and grow your skillset with the best SCCM Admins in the world? Then this is the job for you!
 
System Center Configuration Manager (SCCM) is strategic in enabling customers to develop, test and deploy solutions to their global enterprise.  SCCM is one of the most successful technologies created by Microsoft in the last 25 years and continues to add hundreds of thousands of new devices per year to its monitoring base.
 
We are seeking to build out our team of next generation Support Engineers in this big tech space. This requires an engineer who is relentlessly customer-centric, a problem-solver, strong collaborator, and risk-taker that embraces that challenger mindset. We’re looking for someone who embodies customer obsession and empathy.   Someone who is adept at getting to the root of the issue, regardless of where the code base resides.  
 
If you enjoy using technology creatively, overcoming complex technical challenges, and working as part of a team with some of the best people in the industry, then CSS is the place for you.   Come join an organization that supports work-life balance, personal & professional development, and diversity.

Specifically, CSS seeks qualified professionals who:

Enjoy providing the highest level of customer service,

Smart and intellectually curious,

Seek a challenging work experience,

Want to learn and gain greater expertise in their field,

Enjoy working at a growth company with lots of advancement opportunities,

Can work hard while having fun, and act in an honest and ethical manner.



Education

B.S degree in C.S. or EE or equivalent industry experience with Windows and System Center on-premise products.



Required Qualifications:

Exceptional Problem-Solving and Communication Skills - Spoken and written English (including technical writing).

Two or more years of experience in systems development, network operations, software support or I.T. consulting with a working knowledge of:

SQL Database concepts and some familiarity with SQL Profiler.

Windows Server Operating System knowledge which includes understanding of NTFS/Share Permissions, File Sharing, Performance Monitoring, Event logging, Task Manager, Windows Firewall, User and Group Management.

Understanding of Patch Management and experience with Windows Server Update Services (WSUS).

Understanding of WMI and familiarity with WQL queries

Active Directory concepts such as Kerberos, LDAP, Sites and Security Groups.

Understanding of TCP/IP and other networking services: DNS, WINS, DHCP, Routing.



Basic Qualifications:

At least Two years of experience in systems development, network operations, software support or I.T. consulting



Preferred Qualifications:

Four or more years of industry experience with Microsoft Server products.

Strong knowledge of any Microsoft® System Center Products, with the ‘main’ emphasis on the following System Center Configuration Manager (SCCM / ConfigMgr) concepts:

General knowledge in sites, site roles, site component configuration: including Primary and Secondary sites, Distribution Points, Pull Distribution Points, discovery, boundaries, Application Catalog, and client policy.

Experience with installing sites, Software Updates Management, Operating System Deployment and Software Distribution.

Experience with various client features like discovery, installation, inventory and software metering.

Familiar with status messages and various server and client-side logs used for troubleshooting.



Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to askstaff@microsoft.com.


CSSREQ

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