Support Project Manager/Lead

Robert Half Technology has partnered with a growing company seeking a Lead Technical Support Analyst on a direct-hire basis.

The Lead Technical Support Analyst researches, analyzes, defines, designs, tests, checks and plans activities and application of new technologies to processes. Recommends courses of action on new applications development when systems problems arise. Monitors the rapidly changing systems development environment (software products, programming languages, operating systems, hardware availability, technology trends, etc.) and assists with the transition to new technologies, providing research and problem-solving support, mentoring, training, etc.

Position Responsibilities: Monitors new developments in software/hardware marketplace. Identifies new products and conducts in-depth research and analysis of these products. Demonstrates the applicability of tools in real-world applications. Monitors emerging technology trends (mobile computing, imaging, client/server, data warehousing, object oriented design, etc.). Investigates their use and recommends adoption of new technologies/methodologies when appropriate. Assists other programmers in becoming productive with new tools and techniques, through formal training, one-on-one mentoring and problem-solving assistance. Provides "swat team" style support to development projects, by resolving problems of the most complex, technical nature. Ensures projects remain on track with very aggressive schedules. Develops standards/guidelines that influence implementation of new technologies. Develops common, reusable code shared by developers. Engages in research, definition, design, development, testing, checkout and debugging of new systems, new technologies and/or major systems' improvements; frequently handles or directs projects, from research to implementation. Designs elements of new systems and major modifications with consideration for the elements of time, cost, controls and flexibility. Assures that programming and JCL are hardware efficient; utilizes all programming tools effectively. Directs walk-throughs and program inspections. Functions as a coordinator of activities within and between programming departments and/or between operating departments and programming departments. Provides high-level technical and application problem analysis.

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