: The Global Head of Claims plays a key role on the Global Operations Leadership Team. This person will be responsible for providing enterprise-wide leadership for the claims function globally, which is key to delivering a differentiated customer experience, simplifying how the company operates and leveraging its scale. The incumbent is expected to be a strategic driver of global claims transformation and delivery as it relates to our competitive advantage, service levels and the financial implications of achieving our vision.
The SVP will work with the regional and country leaders to deliver on Global Operation’s Claims operating model across the Americas, EMEA, and Asia. Across Global Operations, he/she will be responsible for driving best practices and standardizing claims operations across the globe. While the position does not have accountability for claims associates outside of the US, the position requires the ability to effectively work across the global organizational structure: working closely with senior leaders and country management alike. She/he will work in close collaboration and partnership with key business partners, such as: strategy and planning; shared services; regional/ sub-regional/ country operations and all corporate functions.
In addition to the Global COE role, this position has direct leadership responsibility for the for the overall strategic direction and performance of the US GVWB’s Dental, Disability, Accident & Health and Long Term Care Claim Operations to enable of the business’ profitability and growth objectives. This position has direct management responsibility and accountability for all claims operations with a focus on driving consistent execution of claims functions with operational excellence. This role will manage internal, offshore and external/vendor claims functions and will partner with peers in Operations to meet or exceed customer expectations and the organization’s key performance.
MetLife, through our subsidiaries and affiliates, is one of the largest life insurance companies in the world. Founded in 1868, we are a global provider of life insurance, annuities, employee benefits and asset management. Our employees serve approximately 100 million customers, individuals and businesses, including over 90 of the FORTUNE 100®.
We are ranked #40 on the Fortune 500 list and #48 on the Forbes Global 500 list. We have operations in nearly 50 countries, and hold leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. We are also one of the largest institutional investors in the U.S. with an over $500 billion general account portfolio as of December 31, 2015.
In 2015, FORTUNE Magazine’s World’s Most Admired Company survey named us #1 in the Life and Health Insurance industry. In 2016, we were named to the Dow Jones Sustainability Index (DJSI) for the first time. DJSI is a global index to track the leading sustainability-driven companies.
While we have tremendous respect for the past, we are a company firmly focused on the future. To adapt to a changing world, we are undergoing one of the most dramatic transformations in our history to reinvent how we do business so we can thrive in any environment. We are moving away from a traditional product-development model to one driven by customer insights. We are challenging historical norms by humanizing our industry and designing every customer experience to reflect the modern company we’re becoming. Our goal in everything we do is to offer customers truly differentiated value propositions that allow us to establish clear competitive advantages. We pride ourselves on being a trusted partner to our customers as they navigate life’s twists and turns.
At the center of our business strategy is a commitment to One MetLife – collaborating, sharing best practices, and recruiting, developing and retaining the best talent in the industry. We live by our values: Put Customers First, Be the Best, Make Things Easier, and Succeed Together. They guide how we operate every day.