SWING SHIFT Client/Customer Service; B2B Specialist
Location:
Posted:
October 08, 2016
Reference:
53289
Pay Rate/Salary: $15.00-16.00 / Hour
Staffmark is partnered with a Premier Global Logistics Company in North Portland near the Expo Center that is seeking a motivated, temp-to-hire Client Services Business to Business Specialist.

To provide exceptional customer service to clients and ensure efficient daily operation of all distribution accounts.

Hours 1pm � 10pm

Major Duties and Responsibilities:

  • Daily process and input of all customer orders and distribution accounts.

  • Provide daily operational reports that are accurate and timely.

  • Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory

    records.

  • Perform accurate and timely data entry for receiving, order allocation, shipping

    and inventory management.

  • Coordinate special, last minute shipping requests with the Transportation and

    Operations Departments, expediting any order as necessary.

  • Notify customers of activity concerning their order.

  • Ensure accurate and timely client and vendors billing.

  • Maintain damage records and backorder logs.

  • Input all receipts, putaways, moves, picks, shipments and cycle counts

  • Communicate effectively with customers as required via phone and email.

  • Provide warehouse staff with necessary documents and information needed to

    complete receiving, and to ship orders.

  • Maintain excellent working relationships with customers by responding to all

    inquiries and complaints concerning work orders, invoices, shipments,

    inventory counts, etc. in a courteous and efficient manner.

  • Report customer feedback to management, including any signs of customer

    dissatisfaction.

  • Act as a liaison between the warehouse and the customer in administration of

    accounts and between the office and customer

  • Contribute to maintain strong relationships with vendors (trucking companies, and others).

  • Provide support with other miscellaneous projects, filing and research


  • Oversee all paperwork associated with orders and maintain the corresponding files.

  • Maintain a current and accurate DLSOP that details the processing requirements for each account.

  • Answer phone calls according to Expeditors standards


  • Ensure accurate and timely data entry into our operating system.


  • This is a long-term position with the chance for hire with the company after 90 days!

    Please apply to www.mystaffmark.com for consideration.

    *You can do this from a smart phone, tablet or computer. If you do not have access or have online technical issues, please call Tracy and make arrangements to come in and apply online in person. 503-975-6104.

    We offer a comprehensive benefits package that includes medical, vision and dental coverage, an employer-matched 401(k) plan and much more.

    *We are an equal opportunity employer committed to providing a diverse environment.

    This job description is intended to describe the general nature of the work employees can expect within this particular job classification. It is certainly not a comprehensive inventory of all duties, responsibilities and qualifications required for this job.

    RequirementsEducation: high school degree

    � 1- 2 years related experience and/or training; or equivalent combination of
    education and experience.
    � Previous experience in inventory control and/or distribution operations
    � Effective interpersonal skills, including proven abilities to listen, comprehend,
    effectively communicate clearly and concisely to obtain positive results.
    � Pro-active, strong organizational skills.
    � Displayed ability to work independently with minimal supervision
    � Good computer skills (Excel, Word, PowerPoint).
    A little about us:
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