Responsibilities: • Provide first-level contact and problem resolution for all users with hardware, software and applications. • Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases. • Set-up and manage all IT resources including network, servers and desktop computing resources. • Work with PCL Business Technology on delivering Business Technology Solutions to the job site. • Build and develop relationships at the District and job sites to understand District Office and job site technology needs, communicating and developing solutions to those needs working with the Customer Advocacy group. • Day to Day management and administration of servers network resources. • Daily management of data back-up systems. • Provide support and administration related to district video conferencing equipment. • Provide accurate and timely logging of problems and resolution for problems in the Service-Now problem management database. • Escalate problems as appropriate while following PCL IT procedures. • Act as a liaison between customers and internal support staff to ensure accurate problem interpretation and resolution. • Maintain communications with customers during the problem resolution process. • Provide third party software support as needed. • Maintain an accurate and up to date inventory of all equipment. • Lead IT initiatives for the district, maintain standards and makes suggestions for improvement. • All other duties as assigned.
• High school Diploma or equivalent is required, Bachelor's degree in Computer Science, Management Information Systems, or related field is preferred • A minimum of 3-5 years of experience in the IT field, in a Systems Administrator or high-level IT Support role • Experience working with Windows Desktop Operating Systems (Windows 7, 8.1 10) • Knowledge with Windows Server Operating Systems 2013 • Familiarity with Networking such as VPN, WiFi, Switching, Routing • Proficiency in Microsoft Office Suite (Office 365) • Experience working on Dell hardware • Effectively communicate (written verbal) • Demonstrated analytical and troubleshooting skills • Demonstrated ability to manage multiple priorities and follow through on projects to completion • Excellent customer service and vendor management skills. • Exceptional organizational and planning skills • Ability to work in fast-paced team-oriented environment • Some local travel is required