Systems Administrator - Provisioning
Do you thrive in high-energy, fast-paced environments? If you possess the ability to identify areas of development and the drive to make improvements, we have the role for you! As a Systems Administrator with Capital One you will have the opportunity to solve the problems of today while designing solutions of the future. Capital One is seeking a Systems Administrator to provide crucial technical support for multiple enterprise systems. This person will partner with vendor, project and production support teams to define processes and procedures needed to establish and maintain vital systems operations.
As a System Administrator - Provisioning at Capital One, you will work within an established team to provide security administration support to the internal end-user community. This role will be responsible for maintaining and supporting user and system account information, including access rights, security and system groups. You will need to be able to look at the “bigger picture” to ensure the right level of access exists at all times to ensure accounts and systems stay secure. As a System Access Administrator III, you will be looked up to as a Subject Matter Expert within the team and have expert-level knowledge in 2-3 key areas within the team. You will serve as a first-level escalation point for questions within the team handling applications and systems which may be more complex in nature. You will begin looking for ways to improve processes and providing feedback to key team contacts as needed.
A common day in this role would include processing access requests to add, modify and remove system access and providing quick guidance to the System Access Administrator I & II team members. You will also look for ways to improve team processes and help out where needed within the team.
-Administer system access by creating, maintaining and removing User and System Access rights based on authorized requests received through internal requests tools, in accordance with established procedures and within defined Service Level Agreements (SLA’s)
-Respond to internal customer inquiries sent to the team mailboxes
-Work break/fix Incident (Trouble) Tickets for access-related issues
-Manage access to both internal and external applications
-Supports enterprise-wide compliance initiatives by complying with control requirements and standards when fulfilling requests
-Securely communicate login credentials, initially or when reset, to the user
-Effectively manage priorities, communicate progress and raise impediments as needed
-Develop a full understanding of the processes and procedures in scope by the team in order to deliver a high quality provisioning service to our customers
-Use knowledge of processes and procedures to identify and offer ways to make improvements within the team
-Act as a key subject matter expert in 2-3 key areas within the team
-Successfully deliver on all Key Performance Indicators
-High School Diploma, GED, equivalent certification or military experience
-At least 3 years of Access Provisioning experience
-At least 3 years of experience in Identity and Access Management
-Excellent oral and written communication skills
-1+ years' experience working within a fast-paced, high request volume, enterprise-level Provisioning Operations service
-1+ years' experience with Incident Tracking and Ticketing tools, such as HP Service Manager or similar
-Ability to think outside the box to solve challenging problems / recommend solutions
-Ability to translate “tech talk” into “user friendly” terms
-1+ years' experience working within an Agile-focused team
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.