Systems Administrator, Senior Associate
Tampa, FL 33601
September 12, 2016
Position Type:
Full Time
General Business

New York Life Insurance Company (“New York Life” or “the company”) is the largest mutual life insurance company in the United States*. Founded in 1845, New York Life is headquartered in New York City, maintains offices in all fifty states, and owns Seguros Monterey New York Life in Mexico.


New York Life is one of the most financially strong and highly capitalized insurers in the business. The company reported 2015 operating earnings of $1.875 billion. Total assets under management at year end 2015, with affiliates, totaled $528 billion. New York Life holds the highest possible financial strength ratings currently awarded to any life insurer from all four of the major ratings agencies: A.M. Best, A++; Fitch AAA; Moody’s Aaa; Standard & Poor’s AA+. (Source: Individual Third Party Ratings Report as of 8/11/15).


Financial strength, integrity and humanity—the values upon which New York Life was founded—have guided the company’s decisions and actions for over 170 years.



Position Summary:

Manages website vendor, assists in the development of requirements building, and test cases. Plays an important role in troubleshooting website issues & data extract QA before they are released to vendors.

This individual ensures that systems hardware, operating systems, software, and related processes and procedures adhere to organizational and security standards and maintains operational and other procedures.

An independent contributor applying knowledge and expertise in managing the department’s technology infrastructure testing, managing and maintaining technology. These include agent ordering website, Salesforce, Aprimo, and Five9.


Role Responsibilities

  • Support the Production, Marketing, and Field Desk to address daily agent ordering website issues.
  • Leads the enhancement of technologies and executes tests using established procedures and test cases; and reports on results.
  • Uses best practices and knowledge of internal or external technical issues to improve services.
  • Assist with writing and brainstorming vendor requirements documents for new website initiatives.
  • Monitors the performance of installed technologies.
  • Create test cases for enhancements of application/website and follows up on failed issues.
  • Participates in the development and implementation of tactical plans for billing and sales tracking.
  • Create report templates for users to be able to re-rerun themselves.
  • Database management
  • IT liaison for system issues and provides the department computer support.
  • Works independently, receives minimal guidance.


Technical Expertise

  • Strong knowledge of MS Access, Excel Showcase, Salesforce, Word, and PowerPoint.
  • Knowledge of marketing ordering tool and Aprimo would be helpful.
  • Experience building reports and linking to data sources
  • Possesses knowledge of the major features and functions of the software used in the management of system infrastructure, and applies that knowledge and judgment to perform maintenance, support, and problem solving.
  • Excellent written and verbal communications skills, strong attention to detail, and strong problem-solving skills.


    Business Knowledge

  • Has knowledge of the different areas of IT, and core IT processes.
  • Understand key drivers; uses knowledge of best practices and trends to improve services, processes and procedures.


    Typical Challenges Addressed

  • Solves a broad range of problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information. Escalates to the correct resource to resolve more complex problems.
  • Independently manages the maintenance and/or upgrades of the agent ordering system, and determines the most appropriate process to follow.



  • Works effectively with IT, Operations, Production, Marketing & Prospecting Desk to ensure the effective coordination of service delivery and problem resolution.
  • Explains difficult or sensitive information; collaborates with others to build consensus.


Project Role

  • Supports administrative aspects of project work, such as tracking and reporting on project status and outcomes.
  • Participates as a part of the project team with clear direction and defined deliverables.


Experience and Education

Typical candidates will possess 3+ years of relevant experience and BA/BS Degree





If you have difficulty using or interacting with any portions of this Web site due to incompatibility with an Assistive Technology, if you need the information in an alternative format, or if you have suggestions on how we can make this site more accessible, please contact us at: (212) 576-5811.


*Based on revenue as reported by “Fortune 500, Ranked within Industries, Insurance: Life, Health (Mutual),” Fortune Magazine, June 15, 2015.  See  for methodology.

1. Operating earnings is the key measure use by management to track Company’s profitability from ongoing operations and underlying profitability of the business. This indicator is based on generally accepted accounting principles in the US(GAAP), with certain adjustments Company believes to be appropriate as a measurement approach ( non GAAP), primarily the removal of gains or losses on investments and related adjustments.

2. Assets under management represent Consolidated Domestic and International insurance Company Statutory assets (cash and invested assets and separate account assets) and third party assets principally managed by New York Life Investment management Holdings LLC, a wholly owned subsidiary of New York Life Insurance Company.

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