Systems Analyst Job
Location:
Highlands Ranch , Colorado
Posted:
September 29, 2016
Reference:
163740
Organization: Technology
Job: Systems Analysis
Job Number: 163740

Description The Production Support group prides itself in keeping the applications and systems of Visa up and running to cater to the 24*7 needs of the business. As part of the team - you will be responsible for supporting critical applications and ensure the stability of the applications by performing proactive maintenance activities, engage in automation activities, do root cause analysis and remediation. The role requires working knowledge of production support processes such as incident/change/problem management, call triaging, escalation procedures and such. The role will also demand the ability to write and maintain scripts to monitor system activity including application smoke test activities during pre and post production implementations.



  • Provide 24X7 Application Support across multiple visa applications.

  • Responsible for applying code and operation break fixes and other proactive maintenance activities to keep the services up and running.

  • Evaluate the Issues reported by Visa clients and members and providing ongoing solutions

  • Manages the performance and tuning of several Visa applications.

  • Managing the service and ticket SLAs and the workflow to achieve the SLAs.

Qualifications


  • Minimum five years of experience with LDAP, Siteminder, McAfee, Symantec, Microsoft AD, DHCP, DNS, ISA, Websense, Citrix, VMWare SOAP, Perl Script,.Net, C++

  • Minimum one year on .Net framework, IIS, IBM-IHSweb server

  • Minimum one year on various file transfer protocols like FTP, SFTP, Connect Direct.

  • Advance knowledge and experience with UNIX and Windows OS

  • Working knowledge with Automation tools like HP Operations Orchestration, Datapal or any other automation tools.

  • Prior working experience with Card and transaction domains

  • Working knowledge with Visa Back-office applications and domain knowledge is a plus

  • Database Experience with advanced SQL Skills

  • Minimum two years of experience in Production support working in a globally distributed team

  • Good experience with ITIL, BMC Remedy and ticketing workflows

  • A bachelor's degree or higher in computer science or a related degree

Not required but considered a PLUS:


  • Advance knowledge and experience with UNIX and Windows OS
  • Should have working experience with Automation tools like HP Operations Orchestration, Datapal or any other automation tools.
  • Prior working experience with Card and transaction domains
  • Working experience with Visa Back-office applications and domain knowledge is an added advantage

Common Purpose, Uncommon Opportunity . Everyone at Visa works with one goal in mind - making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa's sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. J oin our team and find out how Visa is everywhere you want to be.

A little about us:
As a global company at the forefront of the electronic payments industry, Visa is a dynamic organization.

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