Systems Engineer
The Woodlands , Texas
November 22, 2017

Support Microsoft client and server Operating Systems, and other related software Provide front-line support for all helpdesk inquiries Install, configure, maintain, and troubleshoot end client desktops/laptops/servers Replicate User Issues and Perform Troubleshooting Escalate Helpdesk Tickets to Administrators, Engineers, or Management as necessary Troubleshoot Firewall issues on various firewalls (Cisco, Palo Alto, Meraki Sonicwall) Ensure Procedure is followed and Documentation is adequate for all tickets prior to closing Educate Users on System Use and Troubleshooting Install and Support MS Office Applications Distribute, Manage and Support End-User desk and Smartphones Perform Active Directory Maintenance such as Password Resets and Granting Permissions Perform as a system administrator and network engineer maintaining, updating and enhancing the production systems and network, including monitoring, managing, and tuning servers, systems and networks to ensure expected availability and performance levels are achieved. Operating System Validation and Testing as needed Interact with clients across different functional roles in different companies Liaison between Technical and Non-Technical client contacts between sales and end user Perform System failure analysis and recovery Recommend and implement changes to operational processes Participate in an on-call rotation to support Tier 1/2 Support Personnel, Hosted Events/Alarms, or escalations generated by the support staff.

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