The Systems Engineer Apprentice develops, maintains, and supports The Home Depot's technical infrastructure that includes network, hardware, database, and system software components. The Systems Engineer Principal works in close partnership with more senior Systems Engineering resources on the team. This is a temporary role, an approximate time span of 90 days, with potential to grow into a permanent position.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
10% - Planning & Analysis:
Uses critical thinking to approach problems and create solutions
Collaborates with senior leaders on assignments
30% - Delivery & Execution:
Performs configuration, debugging, and support for infrastructure, network, database, and security solutions
Assists Associate Systems Engineers with field and corporate roll-outs of different technologies
Executes basic project planning and reporting
Stands up the necessary system software, hardware, and equipment (physical or virtual) to meet changing infrastructure needs
50% - Support & Enablement:
Collaborates with product and project teams to understand needs and enable them with infrastructure
Leverages tooling and custom applications to monitor the operational status of applications, infrastructure, networks, databases, and security; optimizes and tunes performance as appropriate
Performs root cause analysis, debugging, support, and post-mortem analysis for security incidents and service interruptions
Maintains, upgrades, and supports existing systems and infrastructure to ensure operational stability
Opens and manages vendor problem tickets to resolution
Produces in-house documentation around solutions
Monitors tools and proactively helps teams struggling with systems issues
Provides application support for software running in production
Supports the creation of scripts and tools that drive automation and enable product teams and end users to move towards self service
10% - Learning:
Keeps abreast of innovations and industry trends as well as changes to internal systems and determines how they impacts tools, training, and support necessary to keep systems up, running, and secure
Participates in and contributes to learning activities around modern systems engineering core practices (communities of practice)
Proactively views articles, tutorials, and videos to learn about new technologies and best practices
NATURE AND SCOPE
Typically reports to the Systems Engineer Manager or Sr. Manager.
ENVIRONMENTAL JOB REQUIREMENTS
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements: MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
Must be legally permitted to work in the United States
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
Years of Relevant Work Experience: 0 years
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
0-1 years of relevant work experience
Professional or educational experience as an Infrastructure Engineer, Network Engineer, Database Engineer, or Security Engineer; exposure to and interest in growing in the other systems engineering disciplines
Interest in working as part of a collaborative, cross-functional, modern engineering team
Experience with basic infrastructure, network, database, or security troubleshooting and remediation
Experience installing and upgrading applications or databases
Experience monitoring the operational status and performance of systems, networks, or databases
Knowledge of basic operating system commands and utilities as well as scripting
Exposure to cloud platforms such as GCP and Azure
Experience supporting a retail or 24x7 operation
Knowledge, Skills, Abilities and Competencies:Cultivates Innovation: Creating new and better ways for the organization to be successful
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Drives Results: Consistently achieving results, even under tough circumstances
Interpersonal Savvy: Relating openly and comfortably with diverse groups of people
Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear
Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
Self-Development: Actively seeing new ways to grow and be challenged using both formal and informal development channels
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
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