Systems Engineer II - Portal/AWS
Greenwood Village , Colorado
November 21, 2017

Job Summary:
Responsible for Application Administration of OSS applications supporting Charter’s SMB hosting platform. Participation in full life-cycle of systems engineering activities of high-quality, scalable solutions.

Major Duties and Responsibilities:
Installs, administers, configures and maintains the Microsoft Exchange environment including operating systems and related software
Works with tiered support to resolve email delivery issues
Monitors and assists in managing applications, device availability, network conditions and status, system reliability and performance, service and program maintenance and storage resources related to the Microsoft Exchange platform
Actively and consistently support all efforts to simplify and enhance the customer experience
Coordinates with internal departments to review existing integration capabilities, data sources, and proposed solution designs for feasibility, cost and functionality
Conducts design sessions with appropriate participation from architects and engineers
Creates detailed design documents and functional specifications for new applications / services and for enhancements to existing systems / services
Collaborates to creates configuration designs for design and implementation of various environments
Creates work effort estimates for new features and bug fixes for use in prioritization and release management
Provides 'on call' support to resolve OSS application issues after normal business hours
Uses established change management processes, requiring operational procedures be performed with minimal customer impact, (i.e. during established maintenance window)
Works with database administrators to configure, tune and maintain databases in variety of languages
Documents systems configurations and upgrades
Designs and implements change and control policies and disaster recovery plans; lead troubleshooting efforts to restore functionality in the event of an outage
Perform other duties as requested by supervisor

Required Qualifications:
Skills/Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.
Strong ability to conduct design sessions to specify solution designs for feasibility, cost, and functionality
Strong ability to create detailed documentation to functionally understand new and existing applications
Strong ability to follow and implement established change and control policies and procedures
Strong ability to create and maintain scripts in various languages such as PowerShell, BASH, PERL or Python
Strong understanding of standard email protocols such as IMAP, POP3, SMTP, MAPI
Strong understanding of email anti-abuse techniques
Strong understanding of email routing
Strong ability to troubleshoot email delivery issues in a customer facing environment supporting over 25,000 users
Strong ability to capture TCP traffic and analyze the captured traffic with tools such as tcpdump and Wireshark
Strong ability to work in the Microsoft Windows environment
Must also be comfortable working on the Linux command line as needed
Broad knowledge of OSS applications and software
Broad knowledge of choosing the appropriate lifecycle and the planning, monitoring and control of the systems engineering process

Bachelor's degree in Computer Science or related field, or equivalent experience

Related Work Experience Number Of Years
Application Development experience in relevant areas 3 - 5
Network OSS application experience 3 - 5
Customer facing email supporting over 10,000 users 3 - 5
MS Exchange System Administration experience 2 - 3
Database support and development experience 2 - 3
Experience in Enterprise Application Integration (EAI) 2 - 3

Preferred Qualifications:

Related Work Experience Number Of Years
Network OSS application experience 3+
Email System Administration experience 5+
Database support and development experience 3+
Microsoft Exchange administration experience 3+
Experience in Enterprise Application Integration (EAI) 3+

Working Conditions:
Office environment
'On Call' support, on a rotation basis

A little about us:
Spectrum is the nation’s fastest growing TV, internet and voice company. We’re committed to integrating the highest quality service with superior entertainment and communications products.

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