Charter Communications is America’s fastest growing TV, internet and voice company. We’re committed to integrating the highest quality service with superior entertainment and communications products. Charter is at the intersection of technology and entertainment, facilitating essential communications that connect 24 million residential and business customers in 41 states. Our commitment to serving customers and exceeding their expectations is the bedrock of Charter’s business strategy and it’s the philosophy that guides our 90,000 employees.
A combination of automation, configuration management and analytics skills combined to drive efficiency of a high-volume, highly-available suite of applications.
Apply automation, configuration management and automation skills to analyze current operations and drive toward increased team effectiveness. These skills will be used to standardize deployment methods, validate environmental configuration and report on implementation progress across multiple teams. Additionally, selection, configuration and maintenance of an operational analytics toolset (service assurance augmented with data science) will be performed.
As an Automation, Configuration & Operational Analytics Engineer within Charter’s Advanced Platform Operations (APO) group, you will employ your technical skills to both operationalize and maintain an operational toolset that drives efficiency and consistency across the support of Charter’s OSS suite.
How will you make an impact?
This is a new group within an existing team that will succeed on our ability to assist the larger team in achieving leaps of efficiency. Individual success will be best enabled through a customer-focused approach applying a broad technical skillset to extract relevant data and implement tools in support of the larger team.
Major Duties and Responsibilities:
Actively and consistently support all efforts to simplify and enhance the customer experience
Coordinates with internal departments to review existing integration capabilities, data sources, and proposed solution designs for feasibility, cost and functionality
Conducts design sessions with appropriate participation from architects and engineers
Creates detailed design documents and functional specifications for new applications / services and for enhancements to existing systems / services
Collaborates to creates configuration designs for design and implementation of various environments
Creates work effort estimates for new features and bug fixes for use in prioritization and release management
Develops core code modules, unit test tools and release notes for enhancements and bug fixes
Reviews new development tools, application frameworks and testing tools for functionality / effectiveness
Installs, administers, configures and maintains OSS applications including operating systems and related software
Provides 'on call' support to resolve OSS application issues after normal business hours
Uses established change management processes, requiring operational procedures be performed with minimal customer impact, (i.e. during established maintenance window)
Works with database administrators to configure, tune and maintain databases in variety of languages
Documents systems configurations and upgrades
Designs and implements change and control policies and disaster recovery plans; lead troubleshooting efforts to restore functionality in the event of an outage
Monitors and assists in managing applications, device availability, network conditions and status, system reliability and performance, service and program maintenance and storage resources
Perform other duties as requested by supervisor
Related Work Experience Number Of Years
Application Development work experience 5+
System Administration work experience 3+
Database support and development work experience 3+
Enterprise Application Integration work experience 3+
Related Work Experience Number Of Years
Application Development work experience 7+
System Administration work experience 5+
Database support and development work experience 5+
Enterprise Application Integration work experience 5+
Bachelors or Masters in Computer Science, Data Science or related discipline
Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
Charter is committed to diversity, and values the ways in which we are different.
More on Spectrum: Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws. Charter Communications is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status.
Spectrum is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status.