Responsible for assisting design, development, and implementation of enterprise-wide Customer Premises Equipment (CPE) activation, provisioning, and operations applications and their associated operating systems and databases. Responsible for administration of CPE activation, provisioning and operations applications supporting all Charter Divisions. Participation in full life-cycle of systems engineering activities of high-quality, scalable solutions.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Installs, administers, configures and maintains CPE activation, provisioning, and operations platforms including operating systems and related software
Provides 'on call' support to resolve CPE activation, provisioning, and operations issues after normal business hours
Uses established change management processes, requiring operational procedures be performed with minimal customer impact, (i.e. during established maintenance window)
Documents systems configurations and upgrades
Monitors and assists in managing applications, device availability, network conditions and status, system reliability and performance, service and program maintenance and storage resources
Works with Product, IT Service Delivery and Advanced Engineering to determine needs
Generates reports on server and application availability and performance
Skills/Abilities and Knowledge
Ability to maintain and administer UNIX-based platforms, including performance tuning, package installation, patch management, network and server management tasks
Basic knowledge of troubleshooting tools (i.e tcpdump, netstat, iostat, traceroute, snoop)
Basic experience with System monitoring applications (Nagios, Solarwinds, HP OpenView, etc).
Solid understanding of LAN/WAN topology, network protocols (TCP/IP, FTP, NFS), switches and firewalls
Basic ability to conduct design sessions to specify solution designs for feasibility, cost, and functionality.
Basic ability to create detailed documentation to functionally understand new and existing applications.
Basic ability to follow and implement established change and control policies and procedures.
Basic knowledge of choosing the appropriate lifecycle and the planning, monitoring and control of the systems engineering process.
Experience activating/maintaining CPE per the DOCSIS, PacketCable, and SNMP specifications
Experience with configuration of CPE using the TR-069 and related specifications
Comprehension of the DHCP, DNS, SNMP, and TFTP protocols
Key Platforms / Systems / Disciplines
Oracle Hardware (V-series, T-series) / Solaris 10, Solaris 11
HP Hardware (DL380, DL580) / RHEL 6
MySQL, Perl, PHP, BASH, LAMP/SAMP
Bachelor's degree in Computer Science or related field, or equivalent experience
Related Work Experience
1 - 2 yrs of System administration experience (UNIX/LINUX)
1 - 2 yrs of Database support experience
1 - 2 yrs of Enterprise Application experience
Related Work Experience
3 years of System administration experience (UNIX/LINUX)
3 years of Database support experience
3 years of Enterprise Application experience
Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
Charter is committed to diversity, and values the ways in which we are different.