Systems Engineer III - Email
Greenwood Village , Colorado
January 19, 2018

Job Summary:
Responsible for assisting design, development, implementation, and administration of Charter’s residential and commercial email platforms. Participation in full life cycle of systems engineering activities of high-quality, scalable solutions.

Major Duties and Responsibilities:
Actively and consistently support all efforts to simplify and enhance the customer experience
Coordinates with internal departments to review existing integration capabilities, data sources, and proposed solution designs for feasibility, cost and functionality
Conducts design sessions with appropriate participation from architects and engineers
Creates detailed design documents and functional specifications for new applications / services and for enhancements to existing systems / services
Collaborates to create configuration designs for design and implementation of various environments
Creates work effort estimates for new features and bug fixes for use in prioritization and release management
Reviews new tools, application frameworks and testing tools for functionality / effectiveness
Installs, administers, configures and maintains messaging applications including operating systems and related software
Provides 'on call' support to resolve messaging application issues after normal business hours
Uses established change management processes, requiring operational procedures be performed with minimal customer impact, (i.e. during established maintenance window)
Documents systems configurations and upgrades
Designs and implements change and control policies and disaster recovery plans; lead troubleshooting efforts to restore functionality in the event of an outage
Monitors and assists in managing applications, device availability, network conditions and status, system reliability and performance, service and program maintenance and storage resources

Perform other duties as requested by supervisor

Required Qualifications:
Skills/Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Advanced ability to conduct design sessions to specify solution designs for feasibility, cost, and functionality
Ability to create detailed documentation to functionally understand new and existing applications
Ability to follow and implement established change and control policies and procedures
Ability to troubleshoot application problems
Knowledge of development tools, application frameworks, and testing tools.
Knowledge of messaging applications and software
Knowledge of choosing the appropriate lifecycle and the planning, monitoring and control of the systems engineering process
Ability to transform an operational need into a description of system parameters and incorporate those parameters in the control of the total system development to achieve an optimum, cost-effective balance of all system elements
Knowledge of network and systems engineering

Bachelor's degree in Computer Science or related field, or equivalent experience

Related Work Experience Number Of Years
Systems Administration work experience 5+
Messaging application work experience 4+
Database support and development work experience 3+
Enterprise Application Integration work experience 3+

Preferred Qualifications:
Related Work Experience Number Of Years
Systems Administration work experience 7+
Messaging application work experience 5+
Database support and development work experience 5+
Enterprise Application Integration work experience 5+


Working Conditions:
Office Environment
May work in Lab or Data Center/Implementation Facility environment
24X7 Network Operations environment
Occasional travel as required

A little about us:
Spectrum is the nation’s fastest growing TV, internet and voice company. We’re committed to integrating the highest quality service with superior entertainment and communications products.

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