Candidate will be a shift lead in the support center, directly responsible for maintaining the operational integrity of enterprise-wide Operations Support Systems (OSS) applications and their associated operating systems and databases by addressing break/fix issues, performing scheduled maintenance, and conducting preventive monitoring. The shift lead will provide technical training, guidance, and mentoring to the shift team and will participate in the vetting of new processes introduced into the team's workload.
The primary function of this role is to support Spectrum Network Operations group with the operation of applications provided over the customer network and used to operate the customer network, including e-mail, DHCP, DNS, subscriber service provisioning, ticketing systems, NMS, EMS, fault management systems, custom monitoring tools, and data center operations.
Responsible for colocation management, which will include but is not limited to:
Application system alarm response
Smart hands and facility access management
Five to seven years of experience in deployment, implementation and/or installation of enterprise hardware
Two to three years of experience in circuit provisioning and/or network operations
Able to communicate across intra and inter-company boundaries stating requirements needed in support of customer requirements
Apply technical expertise to a variety of situations, evaluating problems and implementing best solutions
High degree of personal motivation and proven ability to work independently with little supervision in order to resolve customer or technical issues
Proficiency in creating diagrams in Excel and Visio
Maintain a professional attitude and appearance while exhibiting a personable, polite and patient behavior at all times
ADDITIONAL JOB REQUIREMENTS:
Ability installing, administering, configuring, and maintaining OSS applications; including operating systems and related software
Experience monitoring and managing applications, device availability, network conditions, and system reliability/performance, as well as service and program maintenance and storage resources
Ability reviewing existing integration capabilities, data sources, and proposed solution designs for feasibility, cost and functionality
Experience working within Telecommunications industry
Network Management experience
Experience with NetCool, CA Spectrum, Solarwinds, & Splunk
Bachelor's degree (B. A. or B.S) from four-year college or university; or equivalent training, education and experience.
While performing the duties of this job the employee is: Regularly required to talk and hear; Frequently required to sit, stand and bend at the knee and waist and walk; Required to use hand to type, handle objects and paperwork; Required to handle installation tools and other instruments; Required to work on ladder; Required to reach and hold on to items at chest level or reach above the shoulder; Required to use close vision and be able to focus; Required to lift heavy objects up to 150 lbs.
No Supervisory responsibilities with this position.
A little about us:
Spectrum is the nation’s fastest growing TV, internet and voice company. We’re committed to integrating the highest quality service with superior entertainment and communications products.