Systems Engineering Manager
What You'll Do
You will provide technical direction and business guidance to the operation sales team. Drive revenue through account planning, and resource planning and allocation. Proactively develop and maintain a team of high-performing SEs and continually seek innovative methods for improving team performance. Help meet operational revenue goals by driving innovative technical programs and overseeing day to day account-level activities.
•Develop and coach systems engineering team talent and expertise
•Learn how to create a territory plan by compiling SE feedback and adding own knowledge of local market demand
•Learn how to create a technical resource plan for territory.
•Collaborate with RM to prioritize and target team opportunities; review quantitative information to identify and explain trends
•Understand mechanisms for building team capacity and improving team performance. Align resources to deliver on commitments and drive results
•Lead team to technical account strategies that align to customer business requirements and goals; assign resources appropriately
•Assist in qualified partner identification where appropriate
•Monitor and approve requests for customer-focused pre-sales resources
•Assist in determining domain/solution-focused resources and approving requests for these resources
•Provide timely and appropriate feedback that focuses on those things that will make the biggest difference in performance; reinforces efforts and progress
•Track and report team metrics for a given opportunity
Personal and Organizational Development:
•Monitor and measure team progress against business plan and recommend changes as needed
•Interact with business units to provide support for local region
Use Cisco technology to stay connected with team members, customers, and peers around the world
•Lead cross-functional projects within area of responsibility
•Facilitate Expert communications and expert understanding of customer requirements between customers, corporate, and the field.
•Proactively seek feedback on self; recognize own capabilities and take initiative to continually improve
•Advocate for continual improvement in customer experience to increase brand loyalty for Cisco
•Understand drivers of customer satisfaction and strive to improve customer experiences
Maintains and monitors high levels of customer satisfaction in assigned territory.
Who You'll Work With
You will be working with Cisco field account managers, systems engineers and partners to plan sales strategy, develop proposals, and deliver customer presentations.
Who You Are
You got experience in developing local knowledge of business economics and trends of various industries and vertical markets, and how Cisco solutions add financial and strategic value
You will know how to establish collaborative relationships built on trust and commitment and develop relationships at multiple levels within customer accounts and understand the customer's business model and help the team identify an architecture and/or solution that provides ROI
•Advanced understanding of internetworking industry trends, including new products and solutions
•Advanced understanding of competitive product and solution landscape and can articulate trade-offs between Cisco and competitor products
•Develop team members' capabilities in support of individual career goals and team objectives
•Drive account and resource planning for region and actively collaborate with RM to track plans and course correct as necessary
•Understand basics of managing technical people and the associated process of running a region
•Understand the value of best practices and apply best practices and other tools to drive business results.
•Communicate a clear vision and strategy for the account that inspires and empowers the team to execute within a common framework
•Able to get things done without direct line authority; able to exercise personal influence, resolve conflict, and bring about required behaviors
•Translate Cisco's vision for the future into a compelling value proposition for the team
•Build the capabilities needed to deliver on the team's short and long term goal, including identification and development of a strong pipeline of the best talent from both internal and external candidate pools
•Support team members by providing transparency and information during organizational changes
•Clearly and succinctly convey information and ideas, including expert executive communication and presentation skills.
Our minimum requirements for this role:
• B.S. Degree
• 8-12 years industry experience
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A little about us:
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