Altice USA is one of the largest broadband communications and video services providers in the United States. We are a subsidiary of Altice NV, a convergent global leader in telecom, content, media, entertainment and advertising founded in 2001 by entrepreneur Patrick Drahi. We are driven by a philosophy to always challenge ourselves. We question everything so that we can find the best way forward for our customers. And in a world where continuous innovation is the only way forward, we are redefining the vision we have for our customers, enterprises, advertisers - and our people. Responsibilities
Responsible for leading the Headend technical team including but not limited to, facilities critical infrastructure, analog and digital video equipment, fiber optic equipment, quality control, preventive maintenance, outage resolution and project deployment. Position reports to the Regional Director of Headend Engineering. Provides quality internal and external customer service surrounding the Company values. Provides quality internal and external customer service surrounding the Company values. Serve as a liaison to other company departments including but not limited to Backbone Engineering, System Engineering, Purchasing, IT, Sales, Marketing, Media and Business Services Sales, and Programming. Strategically organize, develop and motivate the technical management team and support staff to achieve an effective and progressive resource for the organization. Oversee and manage the implementation of technical department projects such as network modifications, additions, and headend expansions. Act as a troubleshooter in escalated and complex technical operations situations. Develop and control expense and capital budgets for the department. Implement departmental policies, goals, objectives, and procedures, as necessary. Qualifications
- Bachelor's degree in engineering, Computer Science, Business or related field or equivalent work experience required
- Five years Technical management experience required
- Proficiency with Windows-based computer and applications
- Strong professional verbal and written communication skills
- Ability to multi-task, prioritize and organize effectively
- Ability to supervise and motivate others
- Strong people and relationship management skills
- Proven analytical problem solving abilities
We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug-free and smoke-free workplace.
A little about us:
Altice USA is one of the largest broadband communications and video services providers in the United States.