TAM Case Specialist

  • Company: MetLife
  • Location: Bloomfield, Connecticut
  • Posted: December 09, 2016
  • Reference ID: 33685-en_US

At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities.  The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, claims analysts and project managers with the freedom to create innovative and solutions to address core business challenges with MetLife. This role will provide exemplary customer service in by managing total absence claims in a timely and accurate fashion.


Job Location

United States : Bloomfield : Connecticut


Alternate Job Location

Not applicable


Job Description 

  • Administer Family & Medical Leave Act standalone claims.
  • Adhere to federal and state regulatory and/or company plan requirements and established FMLA workflow procedures.
  • Handle intake calls for FMLA claims and other leaves.
  • Complete eligibility decisions during intake call, gather pertinent data when necessary from employee or other supporting systems.
  • Promptly review new FLMA and other leave claims, evaluate against appropriate leave plans and make initial claim decision.
  • Perform leave follow-ups as required, including recertification of health condition, intermittent claim tracking, RTW confirmation, etc.
  • Update systems to accurately reflect leave status and ensure appropriate diary documentation exists.
  • Performs other related duties as assigned or required.


Required Qualifications

  • High School Diploma


Preferred Qualifications

  • Bachelor’s Degree or Associate’s degree.  
  • Solid verbal and written communication skills.
  • Working knowledge of FMLA/Disability/Leave procedures.
  • Familiarity with STD regulatory requirements.
  • Knowledge of system applications.
  • Excellent written & verbal communication skills.
  • Strong customer satisfaction focus. 


Required Education

High School diploma 


Business Category

Operations : Claims


Number of Openings


MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.


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