TAM Case Specialist

Job Location: United States : Florida : Tampa  




This role administers Family & Medical Leave Act standalone claims.




  • Adhere to federal and state regulatory and/or company plan requirements and established FMLA workflow procedures.
  • Handle intake calls for FMLA claims and other leaves.
  • Complete eligibility decisions during intake call, gather pertinent data when necessary from employee or other supporting systems.
  • Promptly review new FLMA and other leave claims, evaluate against appropriate leave plans and make initial claim decision. Perform leave follow-ups as required, including recertification of health condition, intermittent claim tracking, RTW confirmation, etc.
  • Update systems to accurately reflect leave status and ensure appropriate diary documentation exists.
  • Performs other related duties as assigned or required.




  • High School Diploma
  • Excellent written & verbal communication skills
  • Math aptitude required
  • Strong customer satisfaction focus
  • 2-4 years of experience in claims or customer service preferred
  • Working knowledge of FMLA/Disability/Leave procedures preferred
  • Familiarity with STD regulatory requirements preferred
  • Knowledge of system applications preferred


Global Technology & Operations





“At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 57641 

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