TAM Service Coordinator

  • Company: MetLife
  • Location: Oriskany, New York
  • Posted: May 17, 2017
  • Reference ID: 59062-en_US

Job Location: United States : New York : Oriskany  



This role provides exemplary customer service by processing group disability income insurance claims in a timely and accurate manner.





  • Handles inbound new claim intake calls for STD/FMLA and LTD claims.
  • Appropriately documents systems with conversations had with employee, employers and health care providers.
  • Provide claims status updates including approvals, denials, closures and appeal decisions.
  • Provide information on next steps in STD claims process including the need for medical information, appeals process and RTW discussions.
  • Fax medical requests to Health Care Providers  upon request.
  • Perform other related duties as assigned or required.


Required Qualifications

  • 1-3 years of experience in claims or customer service
  • Must be able to communicate clearly and effectively, both written and verbal
  • High School Diploma/GED


Preferred Qualifications

  • Excellent analytical, decision making and problem solving skills
  • Highly self-motivated
  • Working knowledge of FMLA/Disability/Leave procedures
  • Familiarity with STD regulatory requirements
  • Ability to look in multiple databases while assisting on the phone
  • Excel skills preferred



Global Technology & Operations




At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers. 



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 59062 

Share this Job