Team Lead- Customer Service Support (rotating shift)

  • Company: Accenture
  • Location: Austin, Texas
  • Posted: April 11, 2018
  • Reference ID: 00533295
Basic Qualifications:
  • 1 year of experience in Operations or Contact Center environment
  • 1 year of experience in a supervisory role
Preferred Qualifications
  • Bachelor s degree
  • Reporting and analytics experience.
  • Active user of Social Media platforms
Other Qualifications:
  • Ability to work a monthly rotating schedule
  • Experience with escalation management and managing projects to established service level agreements SLAs
  • Ability to work in a fast-paced setting.
  • Schedule flexibility to lead a team that operates 24/7
All of our professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.


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