Team Leader eSupport Helpdesk
Austin , Texas
November 23, 2016
The Electronic Support Delivery team is looking for a talented team leader for the eSupport Help Desk.  This person will be responsible for leading a team of help desk engineers tasked with supporting several applications in this space. 
  • Candidate should be able to develop and articulate written and verbal communication to clients and peers.  Lead other in interacting with client teams and IBMers to resolve complex operations or technical issues. Draws upon specific technical skills and in depth knowledge of eSupport web applications to provide services to our customers.  Recognizes complex problems and uses strong independent judgement to correct identified problems, and communicates status to the client.
  • This person will serve as a team leader and offers professional advice and direction to the help desk team.  Plans, assigns, prioritizes and evaluates work performed by others by monitoring and tracking their progress.

A little about us:
IBM is the world’s largest information technology company with more than 360,000 employees serving clients in 170 countries.

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