Team Leader Group Benefit Claims - Customer Contact Center

  • Company: The Hartford
  • Location: Rancho Cordova, California
  • Posted: December 14, 2017
  • Reference ID: 1703218

For anticipated opportunities.

The purpose of the Team Leader position is to ensure that a high level of functional expertise and service is achieved for our Claims Contact Center. The Team Leader will lead a team of Call Center Representatives and Clinicians specializing in Disability Claims.


  • Contribute to the efficiency of Disability Claim Office objectives through personal leadership.
  • Responsible for talent management and employee development; culture and employee engagement; compliance/ethics; strategy and planning.
  • Mentor team to follow established claim process and ensure compliance as outlined by The Hartford's claim practices and state/federal guidelines.
  • Deliver superior service to internal and external customers. Ensure a positive customer experience is delivered through effective teamwork, a commitment to responsiveness, and focusing on our customer's needs.
  • Ensure appropriate levels of productivity for the team/department and monitor claim/operating expenses

  • Organizational skills, ability to prioritize and handle multiple projects is essential.
  • Must have a sense of urgency and meet deadlines through effective decision making and problem solving.
  • Effective communications skills are required (oral, written, computer).
  • Excellent customer service skills are necessary along with the ability to create and maintain effective relationships with internal and external customers.
  • Disability, Claims, or Call Center experience preferred
  • Bachelor degree or equivalent experience.
  • Previous supervisory experience is a plus (or success in mentoring employees in support of management initiatives).
  • Ability to adapt to change and implement change initiatives is critical.
  • This position will be physically located in the Rancho Cordova, CA office.

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