Team Leader - Healthcare Benefits and Programs
Location:
Schenectady, NY
Posted:
November 03, 2016
Position Type:
Full Time
Reference:
2768862
About Us:

At GE, developing people is embedded in our culture and integral to our growth. Developing people is how we have succeeded across industries and around the world. It's how we've sustained a 130-year record of innovation and reputation for leadership. It's how we solve the toughest challenges for our customers and society. Developing people allows us the build, power, move and cure. It prepares us all for the future. Today, that is as important as ever. Globalization and technology are converging with unprecedented speed to reshape every job, workplace and industry. Our commitment to developing people starts with a belief that education systems must align early and always with the changing requirements of the new economy. It continues with the understanding that employers and educational institutions must collaborate over skills development, enabling people to learn new, relevant skills and work smarter over the entire course of a career. And it creates global leaders, people who can navigate the complexity of our times with clarity, courage and integrity. Developing people is commitment that doesn't just make us better; it makes everyone better. Let GE invest in helping you grow both personally and professionally.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:

The successful candidate will lead the Healthcare Benefits Delivery Team and its strategic partners to provide high quality and cost-effective services while ensuring compliance in all operations. Develop, maintain, and influence relationships with internal teams and external suppliers, as well as GE Businesses to improve customer service levels and delivery processes. Promote and drive strategic organizational vision and ensure employees are working towards organizational goals and objectives.

Essential Responsibilities:

• Lead a team of 6-10 individuals responsible for timely, cost-effective and accurate delivery of Health and Welfare benefits to over 900,000 employees, retirees and their dependents.

• Provide team members work direction, coaching, insights, performance reviews, and other relative people management Responsible for workload and resource planning, setting and tracking of team initiatives, and managing team performance development

• Manage and maintain partnerships with over 30 suppliers to optimize benefits delivery

• Partner with stakeholders (Headquarters, Operations, and Business teams) and project champions to define priorities and develop projects aligned with business strategy

• Stay abreast of laws and regulations that might affect the organizations policies and procedures related to Health and Welfare benefit plans

• Drive Voice of Customer engagement to ensure our processes and communications reflect the needs of our participants

• Engage the team in lean processes and adoption of Lean Management System across the team; build critical problem-solving skills

• Develop tracking and reporting mechanisms to ensure processes and projects are effectively scoped, prioritized, and delivered successfully.

• Facilitate team training and experiences that will develop process expertise.

• Drive GE's high standard of ethics and compliance with the suppliers and the team.

• Manage budget to drive continued cost reductions.

Qualifications/Requirements:

Bachelor's degree from an accredited university or college (or a high school diploma/GED with at least 6 years of experience in supplier management and/or HR Operations related area)

Minimum 2 years shared services experience, with a broad understanding of Payroll & Benefits processes

Desired Characteristics:

• Strong people leader with demonstrated ability to effectively coach and develop teams

• Demonstrated expertise in the administration of Employee Health and Welfare benefit plans

• Demonstrated understanding of Health and Welfare Plan regulations including but not limited to ERISA, HIPAA, ACA, FMLA and their impact on employer regulatory compliance

• Master's degree in Healthcare, Business or related field

• Effective interpersonal & influencing skills; verbal and written, proven ability to develop and maintain team and client relationships

• Demonstrated experience prioritizing conflicting demands from multiple entities in an extremely fast paced environment

• Strong organizational, analytical and process management skills

• Knowledge of Lean Management Systems and Six Sigma

• Proven project/process management, and supplier management experience

• Able to identify and communicate value to customers in a meaningful way

• Creative, outside the box thinker

• Cultural awareness & sensitivity: ability to flex style to suit differing cultural norms

• Possesses demonstrated conflict resolution and facilitation skills

• Demonstrated Ability to work in a matrixed environment

• Possesses Industry Certification (e.g. CEBS)

• Ability to travel up to 25%

Locations: United States ; New York; Schenectady

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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