Team Manager, End User Experience

  • Company: Capital One
  • Posted: January 22, 2017
  • Reference ID: R18124
Plano 1 (31061), United States of America, Plano, Texas

Team Manager, End User Experience

Capital One is seeking a Team Manager to be responsible for proactively managing a team of associates who provide end user hardware and software support.


  • Lead team focused on analyzing end user experience and proactively identifying issues and areas for improvement
  • Helps set priorities and influence outside teams to focus/improve the end user experience 
  • Manage a team of associates providing hardware and software support
  • Ensures adequate records and systems are maintained
  • Schedules personnel responding to critical situations
  • Guide team in identifying incident trends and areas for improvement
  • Collaborates and networks with teams across IT enterprise in order to drive long-term solutions, restore service and/or identify problems
  • Selects, develops and evaluates associates to ensure the efficient operation of the function

Basic Qualifications

  • Bachelor's Degree or military experience
  • At least 2 years of process management experience
  • At least 3 years of IT operations experience
  • At least 1 year of experience with ITIL processes 

Preferred Qualifications: 

  • Master's Degree in Computer Science, Information Systems, or Engineering or military experience
  • 1+ years of experience managing IT operations team
  • ITIL Certification  

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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