Tech Support Analyst, US (R1007983)

  • Company: IQVIA
  • Location: Horsham, Pennsylvania
  • Posted: November 16, 2017
  • Reference ID: R1007983
Job Description

Provides information technology support.

Main responsibilities:

Technical Support:

  • Provide Setup, Distribution and Support (Break Fix) of IQVIA™ Laptops, iPads and iPhones.
  • Respond to problem tickets in a timely and efficient manner in order to resolve problems within established SLA.
  • Provide a broad range of information technology support activities on multi-platform environments.


Internal Help and Support:
  • Drive operational excellence around helping IQVIA™ personnel thrive using technology.
  • Develop solutions to complex problems with little or no intervention.
  • Provide onsite support as needed throughout IQVIA™ offices. This includes assisting in the remote user.
  • Office Relocation or Set-up: aid offices with the tear down and set up of IT equipment and user work stations


Requirements:
  • Five years' experience in IT and Network Operations
  • BS in Computer Science/MIS or equivalent preferred
  • Working knowledge of the following platforms: Microsoft Windows and Office, Apple OS X and iOS, some Linux usage desirable
  • Multi-task wizard: ability to manage multiple projects, activities, and tasks simultaneously
  • Superior technical and troubleshooting skills, a desire to get things done, a desire to challenge the status quo, and obsessive attention to the needs of our customers and the servers that work for them are absolutely required.

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