Technical Analyst 3-Support
Bedford , Massachusetts
January 02, 2017
Employer will accept Bachelor's degree in Computer Science, Engineering, or related technical field and three years of work experience in job offered or three years of work experience in a Computer Software Design/Implementation-related occupation. Education or experience must include:
1. LAN and WAN data networking architectures and routing protocols;
2. Quality of Service, including IP QoS, End to End QoS, MPLS, and DiffServ;
3. IP Telephony Architectures IMS and VoLTE and VoIP protocols, such as SIP, H.323, MGCP, or RTP/RTCP;
4. IP Telephony products from vendors, such as Cisco, Juniper, Ericsson, ALU, ACME, Oracle, or Tekelec;
5. Carrier class networking and telephony environments, with an emphasis on next generation IP services; and
6. VoIP testing and troubleshooting.
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

A little about us:
Oracle is shifting the complexity from IT, moving it out of the enterprise by engineering hardware and software to work together—in the cloud.

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