Technical Analyst 3-Support
Location:
Colorado Springs, CO
Posted:
July 30, 2016
Position Type:
Full Time
Reference:
16000V73
Oracle Fusion Applications Support Team is now expanding to support our rapidly increasing customer base. It is a unique opportunity to be part of the future of Oracle Support and help shape the organization to benefit our customers, employees and the organization overall. If you are excited of being involved with Fusion from the early stages then this is the place to be.

Department Description:

The position is for the Fusion Applications Technologies team, focus area: Fusion Security.

Fusion Security covers:

User, Role provisioning and administration:
  • user, role administration solution, which automates the process of updating, and deleting user accounts from applications and directories
  • Fusion Applications utilizes this technology via HCM Core Setup application screens, Oracle Identity Manager (OIM) and Authorization Policy Manager (APM) to manage users and their roles

Single Sign On functionality:
  • Login, Logout functionality in Fusion Applications
  • The tool used for this functionality is Oracle Access Manager (OAM)

Page, Data Security:
  • Enforcing security on Pages, Database objects and instance sets of objects in Fusion Applications
  • The tools used for this are Authorization Policy Manager (APM), Oracle Internet Directory (OID), Oracle Virtual Directory (OVD) and HCM Core in Fusion Applications

Web Services Security:
  • Enforcing security on Web Services used in Fusion Applications
  • The tool used for this is Oracle Web Services Manager (OWSM)

Security Integration:
  • Identity Management Integration (IDM) with Fusion Applications
  • Integration makes use of IDM tools to achieve this functionality

Candidate Profile:
Requirements:
  • B.S (Computer Science) or equivalent preferred.
  • English proficiency.
  • Very good verbal and written communication skills.

Desired Technical Skills:
  • Operating System (Intermediate): Unix / Windows.
  • Database Related (Intermediate): SQL;Data Security, Data Scrambling, Data Masking; VPD (Virtual Private Database).
  • ERP Related (Intermediate): Functional Application Security (RBAC - Role Based Access Control) ; Data Security.; Concept of SetID.
  • Fusion Middleware Related (Intermediate).
  • Security: Identity Administration (Identity Store, LDAP). ; Directory Services (OID, OVD).; Access Management (OIM,APM,OAM - Policy management).
  • Server: WebGate, Oracle HTTP Server, WebLogic Server: WLS architecture ; WLST Script.; Enterprise Manager. ; Securing Web service (Exposure to SSL, Keystore, Credentials, etc)

Analytical Skills:
  • Ready to perform in an ever changing environment with a can-do attitude Must have a support background and well-developed troubleshooting skills.
  • Ability to analyze details and work with incomplete or ambiguous data.
  • Knowledge of Application Installs and Life Cycle management.
  • Analyze log/trace files to debug and fix issues.
  • Ability to test/replicate the issue in labs and provide adequate support to customers.
  • An wide-ranging understanding of traditional and emerging technology

Top 5 skill sets / technologies in the ideal candidate:
  1. Security: Identity Administration (Identity Store, LDAP). ; Directory Services (OID, OVD).; Access Management (OIM,APM,OAM - Policy management).
  2. ERP Related (Intermediate): Functional Application Security (RBAC - Role Based Access Control) ; Data Security.; Concept of SetID.
  3. Database Related (Intermediate): SQL;Data Security, Data Scrambling, Data Masking; VPD (Virtual Private Database).
  4. Oracle applications or other ERP applications
  5. Oracle Fusion Middleware Related

PLEASE NOTE: This position can be based in Oracle's office in Colorado Springs, CO and will require working fourth shift Monday through Friday, with the b ase shift hours being noon to 8:30 pm MST . US Citizenship is required for this role.
Qualifications:
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
A little about us:
Oracle is shifting the complexity from IT, moving it out of the enterprise by engineering hardware and software to work together—in the cloud.

Know someone who would be interested in this job? Share it with your network.