Technical Analyst 4-Support
Location:
Posted:
July 21, 2016
Reference:
16000TS5
Preferred Qualifications

Oracle's Software Services is currently in need of specialists to work with Oracle's Fusion Middleware Developer Tools/Developer Group (Reports, APEX, SQLPLUS, SQL Developer and Forms). Our analysts have significant technical depth and strong interpersonal skills. The support engineers in this competency are responsible for providing assistance to customers during all phases of a project life-cycle from development through installation and production which includes configuration, Maintenance, Administration, and troubleshooting of Oracle Fusion Middleware Forms and Reports.

Education or experience must include:
4-7 years experience and depth knowledge in installing, maintaining, troubleshooting, and administering complex multi-tier applications.
Experience in configuration and administration of one or more of the following technologies is highly desirable: Fusion Middleware products such as Forms and Reports, Weblogic Server, Oracle HTTP Server, Oracle Business Intelligence Publisher or Enterprise manager, Oracle Application Express
Good knowledge of Operating Systems: UNIX, Linux, Windows,MAC
Good knowledge of the following languages: PLSQL, Java, SQL, XML.
Good knowledge of Development Tools such as the following are highly desired: Oracle Reports Builder, Form Builder, Oracle SQL Developer, Oracle JDeveloper or the equivalent.

Strong Oral and Written communication skills desired.
Strong problem solving and troubleshooting skills desired.
Good knowledge of the following is highly desired: Basic network architectures, Fusion Middleware architectures, Oracle Database architecture
Qualifications:
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
A little about us:
Oracle is shifting the complexity from IT, moving it out of the enterprise by engineering hardware and software to work together—in the cloud.

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