Technical Analyst 5-Support
A successful candidate will have
- In depth knowledge of ASM architecture
- In depth knowledge of RAC architecture
- Experience with clustering technologies from different vendors
- Thorough understanding of the Oracle database features
- Extensive hands on interaction with large Database management systems
- Good understanding of Support tools and Oracle diagnostics a plus
- Programming and troubleshooting knowledge in C , C
- Good knowledge on Unix, Linux and/or Windows operating systems
- Good hardware debugging skills
We offer strategic technical support to assure the highest level of customer satisfaction and knowledge exchange. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid complex issues. We will be expected to become an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues.
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Sr. Principal Support Engineer, you will be utilized as the "proactive" technical support, business solution implementation and risk manager to assure the highest level of customer satisfaction. You will create/contribute to automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. This position is regarded by Oracle, our partners, and our customers as the technical support expert in Oracle product usage in complex, open systems implementation environments.
Provide leadership and expertise in the development of new products/services/processes, frequently operating at the leading edge of technology. 12 years experience with Core products or 12 years experience with Applications products; technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.