Technical Analyst

  • Company: Prudential
  • Location: Scranton, Pennsylvania
  • Posted: December 21, 2017
  • Reference ID: DIS000A3
The Technical Analyst position is within Prudential Retirement – Full Service Solutions Operations area, specifically Defined Contribution Operations. The Technical Analyst Job Responsibilities will include but may not be limited to the following:

  • Partnering with Technology and the Service Assurance Liaison Team for upcoming STARS and OMNI, Service & Web enhancement releases.
  • Ensuring business testing is completed coupled with flexible availability for late night and weekends.
  • Design processes and workflows that maximize efficiency along with detecting issues or problems while providing solutions.
  • Apply expertise on systems, tools and approaches to automate and streamline key processes.
  • Anticipate and plan for managing process changes; Give thoughtful consideration within a process to the dynamics and interplay between teams, individuals, systems, Management, and functions.
  • Developing and executing communication plans to stakeholders effected by process modifications.
  • Manage small to medium scale projects and/or phases of a larger projects. Support the business on work related to Technical Enhancements and System Updates.
  • Review business requirements and related impact analyses for processes.
  • Providing support within Operations/Distributions and/or Contributions to investigate and resolve complex transactional issues and scenarios.
  • The Technical Analyst is responsible at times for project management as it relates to documentation, training, and implementation and providing updates to leadership on these initiatives.

  • 3-5 years of experience in a business analyst, retirement operations, data manager, technical analyst, or similar role required.
  • 3- 5 years of equivalent experience working in a complex retirement record keeping / operations related role utilizing daily processing systems (i.e. SunGard, STARS, OMNI, etc.) a plus.
  • P revious processing experience on OMNI and STARS processing Contributions and/or Disbursements a plus.
  • Strong verbal/written communications along with experience in preparing clear business case analysis.
  • Experience in office productivity tools (Excel, and Access) a plus.
  • Ability to self-motivate and perform independent direction while simultaneously manage various tasks and priorities.
  • Ability to assemble documentation and communications in order to provide feedback and guidance across the organization and at a Leadership level
  • Ability to work in a fast-paced, changing environment along with showing initiative while being results oriented.
  • Ability to prioritize and work under tight deadlines.

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