Technical Customer Analyst
Baltimore , Maryland
November 15, 2016
The service representative is providing all phone support to the individuals who have purchased a publication from our client. The company is a subscription-based publisher of financial information and software, serving millions of investors around the world. When publications are purchased the invidiual recieves both a hard copy of the publication as well as an online version. The users are an older demographic and usually have technical issues with the online version, troubleshooting within the browser/fixing cookies, unlocking passwords. They currently use internal ticketing systems but the calls will come through in a ticketing system (new voice media is the name of the ticketing system) They will also be providing technical support to the users within Windows 7, Outlook and Office 365. They will be doing phone, remote and on-site support for the internal users as well. 80% of your time will be supporting the external customers and 20% internal user support.

About TEKsystems:

Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law.

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A little about us:
TEKsystems provides corporations with IT staffing, talent management expertise and IT services, enabling them to meet their business objective.

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