Technical Customer Service Specialist- Springfield MO
Posted: June 13, 2016
Reference ID: 63731BR
As America's Un-carrier, T-Mobile US, Inc. (NYSE: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 58 million wireless subscribers and provides products and services through 70,000 points of distribution.Be bold. Be great. Have fun. Welcome to the best kind of work, where you can bring your enthusiasm, give your all, and leave each day feeling challenged, empowered, and excited. T-Mobile employees will tell you: there's nothing like the feeling you get when you make a difference to your customers-and your co-workers. At T-Mobile, we're looking for a few great people to bring their passion, fierceness, and hard work to the job. In exchange, we offer real career growth opportunities in a place where awesome work is rewarded.We're looking for people who can focus on customers in a heartbeat, deal with change immediately, and build relationships in the course of a single phone call. Think that's you? Here are a few more essentials:
Techies welcome: step into this role and you'll become a subject matter expert on all T-Mobile network, device, and tech features
Your previous customer service experience will come in handy in this role
Prior technical care experience? Great! We're also looking for people with
a background in a high volume call center environment
Got expertise with Windows, iOS and Android operating systems? Let's talk!
Okay. You've got all the makings of a top performer. Here's what we can offer you in exchange for your amazing work:
Competitive base pay plus incentives ($13.24 - $15.84/hr + Shift diffs and monthly performance bonus)
Medical, dental and vision benefits
Generous paid time-off programs
Phone service discounts
Serious growth potential for your career
Fun, fast-paced environment
This is more than a job. It's a chance to build a career and do work you can be proud of. Come on, what are you waiting for? It's time to explore an opportunity that could become the job of a lifetime. So apply today!
Technical Care Specialist Technical Care Be the technical solutions expert for our customers, troubleshooting product and service issues like a pro. Multi-taskers wanted: this job requires a serious think-on-your-feet mentality, as you resolve customer concerns with one-call resolution, creating exceptional experiences for each and every person you interact with. Here are the details:
You get troubleshooting calls about network and device issues. These could come directly from customers, other T-Mobile departments, or third party partners
You clarify their concerns, pinpointing the cause of the problem
It's up to you to select and explain the best solution: and then you deliver results, on the spot
You also work hand-in-hand with our Engineering team to file trouble tickets and get issues resolved
We Take Equal Opportunity Seriously - By Choice
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.