Technical Product Support (TPS) Engineer II - (E2)
Location:
Santa Clara , California
Posted:
April 26, 2017
Reference:
1702710
Requires knowledge and experience in own discipline; still acquiring higher-level knowledge and skills. Builds knowledge of the company, processes and customers. Solves a range of straightforward problems. Analyzes possible solutions using standard procedures. Receives a moderate level of guidance and direction. Key Responsibilities
  1. Provides systems support for engineering systems in applications or reliability labs. Supports engineering owners by working on assigned projects in conjunction with vendors, or suppliers.
  2. Acts as intermediary between customer and factory by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
  3. Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes
  4. Presents system performance data as required. This includes performance metrics such as Uptime, MTBF, MTBI, Availability, equipment and process parameters.
  5. Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at the engineering level.

Functional Knowledge
  • Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities

Business Expertise
  • Understands key business drivers; uses this understanding to accomplish own work

Leadership
  • No supervisory responsibilities but provides informal guidance to new team members

Problem Solving
  • Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents

Impact
  • Impacts quality of own work and the work of others on the team; works within guidelines and policies

Interpersonal Skills
  • Explains complex information to others in straightforward situations

Qualifications:
Education
  • Bachelor's Degree
  • 2 - 4 Years of Experience
Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.

A little about us:
A global leader in materials engineering solutions for the semiconductor, flat panel display and solar photovoltaic (PV) industries.

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