Technical Services Manager
Location:
Boca Raton , Florida
Posted:
November 18, 2017
Reference:
1242552

Responsibilities:

The TechServices Manager is the voice of the customer inside the business and must be passionate about the customer experience. The Technical Services Manager is responsible for developing and managing customer focused, unique product offerings. The Technical Services Manager needs to test the product, talk to customers and get feedback first hand - especially when starting up a new product offering. The Technical Services Manager must be able to develop a Go To Market Plan that runs from concept all the way through delivery to the customer. The Technical Services Manager is focused on maximising business value from the products in their portfolio. The Technical Services Manager should be deliberate about optimising a product to achieve the business goals while maximising return on investment. The Technical Services Manager needs to be able to understand the technology stack, and most importantly understand the level of IT and cross functional effort involved in order to make the right decisions. This is particularly important in an Agile environment where the Technical Services Manager spends considerable time with the development team. The Technical Services Manager will be accountable for customer experience and business results of specific product offerings and will have a strong influence in shaping the future success of the Services portfolio.



Qualifications:
  • 4-6 Years in Services and Technology product management preferred
  • Bachelors Degree or equivalent experience in Business, Merchandising
  • 2 years experience planning, developing, and managing program level budgets.
  • 2 years experience indirectly managing people, including developing, motivating, and directing others.
  • Strong leadership skills and ability to manage work direction across multiple hierarchical levels within the organization.
  • Must be able to take business issues and opportunities and develop appropriate paths to resolve.
  • Exceptional written, verbal communication, and presentation skills.


Other Information:
  • Ability to communicate effectively across Business and Finance, Planning, Marketing, Operations, and other internal teams, lead conversations and influence others.
  • Experience managing and leading cross-functional teams.
  • Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
  • Creative problem solver with proven negotiation skill set.
  • Ability to sell vendors regarding placing their service with Office Depot.
  • Strong analytical and problem solving skills, ability to conduct analysis, and make decisions under competing deadlines.
  • Proficient PC skills and ability to effectively operate across multiple merchandising computer applications and programs.


Pay, Benefits and Work Schedule:

Office Depot and Office Max offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.



Equal Employment Opportunity:

Office Depot and Office Max is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.




A little about us:
Office Depot, Inc. is a leading global provider of products, services, and solutions for every workplace – whether your workplace is an office, home, school or car.

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