Technical Support Analyst
Des Moines , Iowa
November 24, 2017
Primary Responsibilities:
  • Provide Tier 1 helpdesk/system support for local and remote users
  • Deploy user computers
  • Install, configure and update operating systems
  • Configure and manage printers
  • Support Cisco desk phones, voicemail and mobile device connectivity
  • Install, configure and support various business applications, including antivirus and security

Desired Skills and Experience:
  • Bachelor's degree in computer science or related field or equivalent combination of education/experience, including MCP certification
  • 3+ years of experience with desktop and end user support
  • Advanced proficiency in MS Windows operating systems, including installation and configuration of hardware and software for laptops, desktops, and peripheral devices
  • Experience with the following technologies:
  • MS Server 2008, 2012 and MS Windows 7 and 10 required
  • Applications: MS-Office 2010/2013/2016, Adobe PDF
  • Active Directory: Computers and Users (User management & PW procedures)
  • Terminal Services/Remote Access: Citrix/MS-RDS
  • Antivirus
  • Remote assistance tools
  • Mobile Devices: iPhone/iPad/MS-Surface
  • Polished, professional presence with excellent communication skills
  • Accommodates changing priorities and manages expectations accordingly
  • Confidential, empathetic and diplomatic in all interactions; anticipates varying inquiries; demonstrates good instincts
  • Ability to support users in-person and remotely via phone and remote access

About TEKsystems:

Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email for other accommodation options.

A little about us:
TEKsystems provides corporations with IT staffing, talent management expertise and IT services, enabling them to meet their business objective.

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