Technical Support Analyst - Newsroom Experience Preferred
Location:
Posted:
October 25, 2016
Reference:
04510-0008901620
Technical Support Specialist – Arlington, Va OVERVIEW: Our client, a broadcast organization, is looking to bring on a Technical Support Specialist to round out their team. This Technical Support Specialist will need to have extensive experience working within a broadcast/newsroom environment, both Windows and Mac support experience, and some light networking knowledge. Apply now for immediate consideration! RESPONSIBILITIES: • Receive, prioritize, document and actively resolve end user incidents and requests ensuring proper computer operation so that end users can accomplish business tasks. • Write reports and business correspondence, effectively presenting information to questions from groups of managers, clients, customers, etc. • Configure and install computer and mobile equipment for new and current employees. • Install, diagnose, repair, maintain and upgrade all PC/MAC/Network hardware and equipment to ensure optimal workstation performance. • Troubleshoot problem areas (in person, by telephone, or via e-email) in a timely and accurate fashion. • Perform on-site analysis, diagnosis and resolution of complex desktop/hardware problems for end-users: recommend and implement corrective solutions, including off-site repair for remote users as needed. • Test fixes to ensure problem has been adequately resolved. • Perform post-resolution follow-ups to help requests. • Maintain End User accounts (add/modify/delete) in various systems, such as Active Directory, MS Exchange, as well as documenting procedures. • Create and maintain technical documentation around Service Desk procedures. • Record, track and document help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. • Develop and update training agenda for incoming users. • Develop help sheets and frequently asked questions lists for Service Desk Portal for end users. • Effective and proactive communication with customers of all IT department initiatives. • Perform related special projects or other duties as assigned. ** FOR IMMEDIATE CONSIDERATION PLEASE SEND YOUR MOST UPDATED RESUME TO WESTON.WALKER@RHT.COM **
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