Technical Support Analyst, Retail
Location:
Posted:
November 16, 2016
Reference:
160019AY
Are you ready to work in a technically challenging environment at a great company that is a proven leader in the technology industry? This is your opportunity as we are looking for top talent to join our Oracle Retail support team!

Skills Required:

• Excellent troubleshooting skills, problem solving and analytical skills
• Good working experience with Oracle database, SQL*Plus, PL/SQL, Oracle Forms and Java technologies
• ADF experience / knowledge will be a plus
• UNIX/Linux operating systems knowledge
• Experience with Oracle Retail Merchandising Suite of Products will be a plus
• Previous Customer Support role, or Customer facing experience
• Good communication (written and oral) and interpersonal skills
• Team player
• Ability to manage escalated technical situations & develop action plans
Qualifications:
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
A little about us:
Oracle is shifting the complexity from IT, moving it out of the enterprise by engineering hardware and software to work together—in the cloud.

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