Technical Support Engineer - Alpharetta, GA
Location:
Alpharetta , Georgia
Posted:
October 19, 2016
Reference:
16008395-en-us

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. McKesson Imaging & Workflow Solutions provides a range of information technology solutions for hospitals and healthcare providers of all sizes and complexity. Our solutions for enterprise imaging and diagnostic imaging (radiology, cardiology), and workflow help customers improve collaboration and productivity, optimize performance and quality, and coordinate care while helping to maximize the value of their technology.


Every single McKesson employee contributes to our mission—by joining McKesson Imaging & Workflow Solutions you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. You’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.


We understand the importance of a system that works together. Join our team of leaders to begin a rewarding career.

 


Current Need

Position Description

 

 

Resolve customer requests that are initiated through multiple support channels, including: telephone and online support request submissions

 

 

Troubleshoot complex issues on production RIS, PACS, XDS,DIR and 3 party radiology systems which utilize some of the following technologies: proprietary McKesson software, Local & Wide Area Networks, Windows Servers and workstations, Enterprise-class hardware & storage systems, and Oracle databases

 

 

Liaison with internal teams, including R&D, Technical Response, Systems Engineering, Production & Installation, and Sales as required to deliver on customer requests


 

Perform scheduled preventative maintenance and systems administration functions at customer facilities

 

 

Create a world-class customer experience while delivering on support requests through active communication and development of solid customer relationships

 

 

Contribute to a fast-paced and highly collaborative team based work environment

 

 

Ability to develop in-depth product knowledge and a commitment to continuous learning and personal development.

 

 



 

Qualifications

A little about us:
McKesson is in business for better health.

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