Technical Support - Major Incident
Location:
Irving , Texas
Posted:
October 23, 2017
Reference:
466670-1B

What you’ll be doing...

This position is responsible for providing resolutions to a range of complex problems and business needs within Verizon’s Crisis (Major Incident) Management team. This will be second shift position, which includes a weekend.

  • Crisis Management incoming call taking through the Avaya platform
  • Crisis Management conference bridge management while documenting and engaging support
  • Crisis Management monitoring of ticket queue and alarms

The candidate must have a high-level understanding of all all IT systems with strong knowledge and/or experience driving resolution while documenting with technical detail. All of the duties within Crisis are heavily dependent on technical communication skills both written and oral. This role is associated with driving high availability of Verizon's critical applications and infrastructure by using established/documented approaches to issues and problems using IT Service Management and ITIL best practices.

What we’re looking for...

You'll Need to Have...

  • Bachelor’s degree or one or more years of work experience.
Even Better if you Have...
  • A degree.
  • ITIL Foundation Certification.
  • Recent technical and/or support experience.
  • Knowledge and familiarity with the IT critical support structure and processes.
  • Knowledge of Mission, Business and System Flow Critical applications used by multiple lines of businesses

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.


A little about us:
Verizon is one of the largest communication technology companies in the world.

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