This role specializes in performing and enabling remote technical support of IBM software, hardware and solutions.
Provides technical support assistance to clients and/or IBM Field Support using problem determination/problem source identification skills in AIX/UNIX.
Uses technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.
Communicates action plans to the Customer or IBM representative as appropriate.
Recommends and implements new or improvements to existing technical support tools, procedures, and processes.
May provide training for others on the team.
Contributes to department attainment of organizational objectives and high client satisfaction.
C, Java, shell scripting skills are a plus.
A little about us:
IBM is the world’s largest information technology company with more than 360,000 employees serving clients in 170 countries.