TECHNICAL SUPPORT REP/CUSTOMER SERVICE REP
Posted: January 19, 2017
Reference ID: 350594442
What you will be doing:
These individuals will answers incoming calls from customers and installers and provides operation, troubleshooting, maintenance, and installation support. Promotes and maintains positive customer relations.
Provides troubleshooting and repair support to installers and customers over the telephone.
Instructs installers and customers in equipment installation, operation, and maintenance of equipment and their responsibilities.
Administers service programs to effectively correct service issues.
Dispatches installers to perform onsite service to customers with problems beyond the scope of telephone troubleshooting.
Prepares and maintains daily logs and records.
Identifies and makes recommendations for product improvement
Training will be provided.
What you need to succeed in this position:
Prior customer service and/or troubleshooting experience in a call center or office environment is preferred (minimum of 12 months)
Excellent verbal and written communication
Proven excellent attendance history in your previous employment
Computer literacy in various applications including e-mail , MS Office Suite, and customer databases.
Must have flexibility with shifts, including weekend coverage.
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to talk or hear, sit, work with computer and office equipment, and use hands to handle or manipulate objects. The employee is regularly required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and move up to 10 pounds. Specific vision abilities required by this job include color vision. Position requires frequent contact outside the department or company and the noise level in the work environment is usually quiet to moderate.