Technical Support Representative
Posted: January 13, 2017
Reference ID: 32446920
Adecco is currently assisting a local client in recruiting for organized Technical Support Representatives in Downtown Duluth, MN. Positions available are Temporary or Temporary-to-hire opportunities that will give you valuable experience to enhance your career. As a Technical Support Representative you will be responsible for providing voice, e-mail, and internet chat support to students and professors, as well as answering questions on function and usage of various online educational products. The ideal candidate is able to multi-task and has exceptional time management skills. Apply Now if you meet the qualifications listed below!-Resolve questions or problems in areas of system configuration/setup, browser/application compatibility, online product functionality and bugs/errors
Responsibilities for this Technical Support Representative include:
-Resolve technical inquiries by clarifying desired information
-Researching, locating, providing information, and forwarding requests to appropriate escalation path
-Troubleshooting in order to assist customers with the most accurate and timely response to their technical support issue(s)
-Keep equipment operational by following established procedures and reporting malfunctions
-Update job knowledge by participating in educational opportunities
-Enhance organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments
-Customer focus and service skills
-Excellent verbal communication skills
-Objectivity, dependability, multi-tasking, computer and online application skills
-Education and experience
-High school diploma or equivalent
-Preferred candidate must have at least one year of experience in technical support and/or customer service environment
This call center is open 24/7 so many shifts are available including part time, full time, evenings, and weekends. Compensation is $13 per hour.
Adecco provides one of the most comprehensive benefits packages in the industry to contract workers. Benefits are available to you as a contractor after one week of employment.
Click on Apply Now to be considered for this Technical Support Representative position in Downtown Duluth, MN or you can visit our website www.adeccousa.com to search for other opportunities that are currently available.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled