Technical Support Representative (Internet & Phone)
Austin , Texas
October 21, 2017

Start Date: November 27, 2017

Charter Communications is seeking Internet & Phone Technical Support Representatives that can provide top-notch service, via the telephone, while remaining calm under pressure. As a member of our team, you will provide residential customers with a high level of technical support for Spectrum Internet and Home Phone Products. You will also provide support for our Spectrum Apps and websites. You will respond to network problems and stability concerns, handling difficult and complex connectivity problems, and proactively utilizing all diagnostic and monitoring tools available to ensure uninterrupted service for our customers.

Essential Job Functions:

• Provide high level of customer service over the phone in an efficient, friendly, and knowledgeable manner

• Communicate problems as appropriate to management

• Provide assistance and troubleshooting for wireless

• Answer customer questions on digital phone features and services

• Troubleshoot internet connectivity with customer owned devices while staying within scope of support

• Willingness to learn and stay current with new internet connected devices including mobile phones, gaming systems, computers, and other in home technology

• Perform other duties as assigned

Required Qualifications:

• Minimum of twelve months experience in computer/network customer service support environment

• Strong PC skills are required, with proficiency in Windows-based software applications and operating systems

• Must be technically savvy, and able to learn new technology and program applications quickly

• Must be focused on making our organization the best provider of customer care

• Must possess and demonstrate great interpersonal and communication skills (verbal and written)

• Ability to analyze and resolve difficult problems and arrive at logical solutions efficiently

Preferred Qualifications:

• Two or more years of practical troubleshooting and technical analysis is preferred

• Knowledge of network hardware, software and applications, routers and hubs, proxy server environment

• Able to analyze, break down, and interpret complex data from reports

• Ability to multi-task and troubleshoot multiple technical operational problems concurrently

• Experience or knowledge of various operations systems, smart and internet enabled devices (mobile phones, tablets, gaming systems)

A little about us:
Spectrum is the nation’s fastest growing TV, internet and voice company. We’re committed to integrating the highest quality service with superior entertainment and communications products.

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